Terms & Conditions

01Acceptance of These Terms

These Terms and Conditions (“Terms”) apply to your use of sanrovax.com and to the services provided by Sanrovax Private Limited (“Sanrovax”, “we”, “us”). By using our website or hiring us, you agree to these Terms. If you do not agree, please do not use the website or our services.

If you are accepting these Terms on behalf of a business, you confirm that you have the authority to do so.

02Our Services

Sanrovax provides performance marketing and growth services, which may include Meta Ads, Google Ads and LinkedIn Ads management, SEO, website and landing page development, conversion funnel design, Google Business Profile management, personal branding, content and related consulting.

The exact scope, deliverables, timelines and fees for each client are set out in a written proposal, quotation, Statement of Work or agreement (together, the “Agreement”). If anything in the Agreement differs from these Terms, the Agreement applies.

Work not included in the Agreement is treated as additional work and will be quoted separately.

03Fees and Payment

• Our fees are stated in the Agreement or in the invoice we send you. All amounts are in Indian Rupees unless stated otherwise, and applicable taxes such as GST are added where they apply.
• Monthly retainers are billed in advance at the start of each billing cycle. One time projects are billed as agreed, usually as an advance followed by milestone payments.
• Payment is due within the time shown on the invoice. We accept bank transfer and any other method mentioned on the invoice.
• If a payment is late, we may pause work, including live campaigns, until it is cleared. We are not responsible for any loss in performance caused by such a pause.
• Prices agreed in your Agreement stay fixed for the agreed period. Any change in fees for a renewal will be communicated in advance.

04Advertising Spend

Our fees cover strategy, setup, management and optimisation. They do not include the money spent on advertising platforms.

• Ad spend is paid by you directly to the platform, such as Meta, Google or LinkedIn, using your own payment method, unless we agree otherwise in writing.
• You decide and approve the ad budget. We will not increase it without your approval.
• Platform charges, taxes and currency conversion fees are your responsibility.

05Refunds and Cancellation

• A monthly retainer can be stopped by giving 30 days written notice, unless your Agreement sets a different notice period or a minimum term.
• Fees for the notice period, and for any work already completed, remain payable.
• If you cancel a one time project before work starts, any refund of the advance will be decided by the terms of your Agreement.
• Ad spend already charged by a platform cannot be refunded by Sanrovax.

Full details are in our Refund and Cancellation Policy.

06Results and No Guarantee

We work hard to grow your leads, sales and visibility, and we report our results openly. Marketing results, however, depend on many factors outside our control, including your product, pricing, offer, sales follow up, competition, market conditions and the policies and algorithms of advertising platforms and search engines.

For this reason, we do not guarantee any specific number of leads, sales, rankings, return on ad spend or revenue. Any projections, estimates or past results we share are for planning only and are not a promise of future results.

07Your Responsibilities

• Give us timely access to the accounts, assets, information and approvals we need to do the work.
• Make sure the information, claims, images, logos and content you give us are accurate, lawful and owned or licensed by you.
• Respond to leads and enquiries generated by campaigns in good time. Lead quality and conversion depend heavily on your follow up.
• Follow the laws and regulations that apply to your business and industry, including rules on advertising claims, real estate, finance, health and data protection.
• Keep your own payment methods active on ad accounts so campaigns are not interrupted.

Delays caused by late access, feedback or approvals may move our timelines. They do not reduce the fees payable for that period.

08Advertising Platform Policies

All campaigns must follow the policies of the platforms they run on. Platforms such as Meta, Google and LinkedIn may reject ads, limit delivery, or restrict or suspend accounts at their own discretion.

We follow platform guidelines carefully, but we are not responsible for decisions made by these platforms, including account suspensions, policy flags or changes to their systems. If this happens, we will help you through the appeal process where possible.

09Intellectual Property

• Your materials: your logos, brand assets, content and data remain your property. You allow us to use them only to deliver the services.
• Final deliverables: ad creatives, copy, landing pages and websites made specifically for you become your property once the related fees are paid in full.
• Our know how: Sanrovax keeps ownership of its methods, frameworks, templates, internal tools, processes and general knowledge, including anything we developed before or outside your project.
• Third party assets: stock images, fonts, plugins or software used in your project remain subject to their own licences.
• Portfolio: with your permission, we may mention your business name and share the work or results in our case studies and marketing.

All content on sanrovax.com, including text, design, graphics and code, belongs to Sanrovax and may not be copied or reused without our written permission.

10Confidentiality

Both parties agree to keep confidential any business information they receive from each other that is not public, such as pricing, strategies, customer data, account details and results. This information will be used only for the purpose of the engagement and will not be shared with anyone else, except where the law requires it or the other party agrees in writing.

This obligation continues after the engagement ends.

11Termination

• Either party may end the engagement by giving written notice as set out in the Agreement, or 30 days notice if no period is stated.
• Either party may end the engagement immediately if the other seriously breaches these Terms or the Agreement and does not fix the breach within 7 days of written notice.
• We may stop work immediately if payments remain unpaid after a reminder, or if we are asked to do anything unlawful, misleading or against platform policies.
• On termination, you pay for all work done up to the end date. We hand over the assets and access that belong to you, and you remove our access to your accounts.

12Limitation of Liability

To the extent allowed by law, Sanrovax is not liable for any indirect or consequential loss, including loss of profit, revenue, business, data or goodwill, arising from our services or the use of our website.

Our total liability for any claim connected with our services is limited to the fees you paid to Sanrovax for the specific service in the three months before the claim arose.

13Indemnity

You agree to protect Sanrovax from any claims, losses or costs arising from content, claims or materials you provide, your products or services, your breach of these Terms, or your breach of any law. We will inform you promptly of any such claim.

14Use of Our Website

You agree not to misuse sanrovax.com. This includes trying to hack, overload or disrupt the website, sending spam or false information through our forms, copying our content for commercial use, or using automated tools to scrape the site without permission.

The information on our website, including blog articles, is for general guidance only and is not professional advice for your specific situation. Links to other websites are provided for convenience, and we are not responsible for their content.

How we handle your personal data is explained in our Privacy Policy.

15Events Outside Our Control

Neither party is responsible for delays or failures caused by events outside reasonable control, such as natural disasters, internet or power outages, platform outages, government action, strikes or pandemics. The affected party will inform the other as soon as possible.

16Governing Law and Disputes

These Terms are governed by the laws of India. Both parties will first try to resolve any dispute through discussion in good faith. If a dispute cannot be resolved within 30 days, it will be subject to the exclusive jurisdiction of the courts at Kolkata, West Bengal.

17Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page with the updated date at the top. For existing clients, changes apply from the next billing cycle unless the law requires otherwise.

18Contact Us

If you have any questions about these Terms or our services, contact us at: