Refund & Cancellation Policy

01Overview

This Refund and Cancellation Policy explains when payments made to Sanrovax Private Limited (“Sanrovax”, “we”, “us”) can be refunded and how cancellations work.

It applies to two types of purchases:

• Agency services, such as ads management, SEO, website and funnel projects, content and consulting.
• Software products (SaaS) built and sold by Sanrovax, now or in the future.

This policy forms part of our Terms and Conditions.

02Payments and Your Agreement

We do not publish fixed prices on this page. The fees for each client or subscriber are set out in one of these:

• Your proposal, quotation, Statement of Work or agreement (the “Agreement”).
• The invoice we send you.
• The pricing page of the software product you subscribe to.

Where your Agreement says something different from this policy, your Agreement applies.

03Non Refundable Payments

Work starts when we begin strategy, research, account setup, design, content or any other task for you, whichever comes first. Our team blocks time and resources for your project from that point.

04Monthly Retainers

• You can cancel a monthly retainer by giving 30 days written notice by email, unless your Agreement sets a different notice period or a minimum term.
• Fees for the notice period remain payable, and we continue to deliver the agreed work during that time.
• Fees for any month that has already started are not refunded.
• If your Agreement has a minimum term, fees for the full minimum term remain payable.

05One Time Projects

• Cancelled before work starts: any refund of the advance payment is decided by the terms of your Agreement.
• Cancelled after work starts: payments for completed work and completed milestones are not refunded, and the cost of work done up to the cancellation date remains payable.
• We hand over all work completed and paid for up to the cancellation date.

06Advertising Spend

Money spent on advertising platforms such as Meta, Google and LinkedIn is paid to those platforms, not to Sanrovax. We cannot refund ad spend that a platform has already charged.

Any refund or credit for ad spend has to be requested from the platform directly, under that platform's own rules. We will help you with the request where we can.

07Pausing Services

If you need a break, you can ask to pause your services instead of cancelling, subject to your Agreement. During a pause, campaigns and work stop, and billing resumes when services restart. Fees already paid for the current period are not refunded.

08Covered Products

This part applies to every software product Sanrovax builds and sells, including products launched after the date of this policy. When a new product launches, we will add its name to the list below.

09Free Trials

If a product offers a free trial, you will not be charged if you cancel before the trial ends. If you do not cancel, your paid subscription starts automatically at the end of the trial, and that first payment follows the rules in this policy.

10Subscriptions and Cancellation

• You can cancel your subscription at any time from your account settings, or by emailing us.
• After you cancel, you keep access until the end of your current billing period.
• You will not be charged again from the next renewal date.

11No Partial Refunds

We do not give refunds for the unused part of a billing period. This applies to monthly and annual plans. If you cancel in the middle of a billing period, you keep access until that period ends, and no refund is issued for the remaining days.

12Auto Renewal

Subscriptions renew automatically at the end of each billing period, using the payment method on your account. To stop a renewal, cancel before the renewal date. Renewal payments already processed are not refunded, except in the cases listed under When We Issue Refunds.

13Product Specific Terms

Some products may have their own refund rules, shown on that product's pricing or checkout page. Where a product's own rules are different from this policy, the product's rules apply for that product.

14When We Issue Refunds

Even where a payment is otherwise not refundable, we will refund you in these cases:

• Duplicate payment: you were charged twice for the same invoice or subscription period.
• Incorrect charge: you were charged an amount different from your Agreement, invoice or chosen plan. We refund the difference.
• Cancelled by Sanrovax: we cancel a service or product before delivering it. We refund the amount paid for the part not delivered.

15How to Request a Refund

Email sandip@sanrovax.com with the subject line “Refund Request” and include:

• Your name and business name.
• The invoice number, or the product and account email for a subscription.
• The payment date, payment method and transaction reference.
• The reason for the request.

16Refund Timelines

• We reply to every refund request within 7 working days.
• Approved refunds are sent to the original payment method or bank account within 7 to 10 working days.
• Your bank or payment provider may take a few extra days to show the amount in your account.

17Changes to This Policy

We may update this policy when we add new services or products, or when the law changes. The latest version will always be on this page with the updated date at the top. Changes do not affect payments made before the update.

18Contact Us

For questions about refunds, cancellations or your billing, contact us: